Thanks to Digi Pimp My Broadband contest, I won a USB modem and 3 months of free subscription to Digi Broadband. 30th place, I think those that joined will surely win, with or without votes lol. The package arrived yesterday morning and since I got nothing to do, my bro and I went to Digi Centre USJ to activate the service. Surprisingly the staff have no idea about the contest and they spent almost 1 hour calling to confirm, I guess.
I don’t blame them as some I think are only part timers (from their chit chat) so the blame would probably goes to Digi main branch. A simple email about the contest would do to notify the customer service all over Malaysia, I mean send je la email paling susah pun, takkan la the people working behind the counters at a telecommunication company tak check their email, at least their manager should read it right? And it’s almost a month since they announced the winners. Takpe la, I’m not rushing anyway so it’s ok.
I got the RM58 Discover package, I think. The basic one. Forgot to ask them about this. The speed is super fast, ran some download and upload test at Speednet but I don’t think I get the max speed at that time.
Edit: I got the RM108 package with 10gb usage limit.
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But speed is not everything my friend. What’s more important to me is stability. That’s all that matters. What’s the point of downloading a 700mb file at 892kbps, you have 5% more to finish but suddenly the line got disconnected and you lost the 95% content you already downloaded. Apa aku merapu ni.. but you get what I mean right? I always get Edge instead of HSDPA. My Maxis broadband is a lot better at this.
Edit: To kick out Edge, see here.
Ok maybe the service is not for downloading purpose, nama pun mobile internet: used only when you’re outside, doing light surfing (IM, Facebook etc).
Wired connections are still the best. I still love Streamyx despite the curses people throw at them. What potong potong? All I hear are complains, no praise at all. I am grateful for the freebies from Digi but as a service provider, you guys have a lot to improve. Digi USJ customer service is ok, but not here and here (during the super cheap Digi promotion at 1 Utama). I have 3 months to survey, we’ll see if shifting to Digi is really a smart choice.
